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OUR COMMITMENT: HEALTH AND SAFETY

Considering the current phase in which our country is and also taking into account the global situation worldwide, at 3HB Hotels & Resorts we have prepared our units with all necessary prevention and control measures in order to ensure the maximum safety and well-being of our guests, staff and partners.

That is why we are proud to inform that all our units obtained the Clean & Safe Stamp of Turismo de Portugal:

    • 3HB Clube Humbria
    • 3HB Golden Beach
    • 3HB Falésia Garden
    • 3HB Falésia Mar

Those who know us know that cleanliness and hygiene, from accommodation units to catering, has always been one of our top priorities, as recognised by the HACCP Certificate (Hygiene and Food Safety) Gold ForeSee Food Safety assigned to several of our units. With this concern always in mind, but also keeping the focus on the primary objective of ensuring that our guests make the most of their stay, we have followed the guidelines of National Authority of Health (DGS – Direção-Geral da Saúde), World Health Organization and the Clean & Safe Stamp of Turismo de Portugal to adjust our procedures and facilities to the current reality and its requirements.

Because each of our units has its own characteristics and particularities, our measurements have been properly adjusted to the reality of each unit. We now share with you a summary of the general and specific measures defined and implemented, a summary of the the commitment we make to you!

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  • We are committed to maintain the usual friendliness, quality and professionalism, while fulfill and enforcing all necessary measures for the safety of our team, guests and partners.
  • We have developed our Internal Protocol and Contingency Plan for the COVID-19 outbreak.
  • We have created an online platform for digital consultation of all the necessary information, accessible to all guests within the different units.
  • We have created an online platform for digital consultation of all the necessary information, accessible to all guests within the different units.
  • We have created specific signage in order to facilitate movement in the new defined circulation circuits.
  • We have created specific signage in order to facilitate movement in the new defined circulation circuits.
  • We have a specific location to isolate people who may be detected as suspected cases or confirmed cases of COVID-19, with all the conditions required for this purpose and with the proper decontamination plan for suspicious or positive cases.
  • We always have at the service a team member responsible for triggering the procedures in case of suspected infection.
  • All our units have obtained the “Clean & Safe” stamp from Turismo de Portugal.
  • All our team members use during the service the necessary equipments for individual protection for each activity, namely protective masks, and comply with the standards of social distancing, hand hygiene and respiratory etiquette having received specific training for this purpose, namely on:
    • Internal Protocol regarding the COVID-19 Outbreak;
    • How to comply with basic infection prevention and control measures in relation to the COVID-19 outbreak, namely hand hygiene procedures, respiratory etiquette and social conduct;
    • How to comply with daily auto-monitoring to evaluate temperature, verify cough or difficulty in breathing;
    • How to comply with the guidelines of the National Health Entity regarding surface cleaning and laundry treatment.
  • All internal procedures have been reviewed and adapted to the new reality of virus prevention and control.
  • We count on all our guests to enjoy their stay to the fullest, respecting and complying with the rules of social distancing, hand hygiene and respiratory etiquette.
  • We provide all guests in each of the units and on the internal online platform the following information:
    • How to comply with basic infection prevention and control measures in relation to the COVID-19 outbreak;
    • Internal Protocol regarding the COVID-19 Outbreak;
  • Use of protective mask inside the closed common areas.
  • At check-in the temperature will be evaluated and a protection mask will be provided if the guest don’t have its own. Mask/gloves kits will also be available for purchase. Mask/gloves kits will also be available for purchase.
  • Control and disinfection procedures at the entrance of the hotel.
  • The counter has been reorganized in order to be possible to comply with the social distancing rules, both between guests and between guests and staff.
  • Implementation of the online check-in service to reduce the time of in-person check-in.
  • All necessary information about the units is available through an online platform sent to the guest after check-in.
  • The guest’s ID is handled exclusively by the guest himself.
  • Check-out time is until 11:00 am and check-in time from 04:00 pm in order to be operationally possible to ensure that new cleaning procedures are done safely.
  • The cleaning procedures have been reorganized and adapted to the new needs.
  • Specific measures for changing bed linen and cleaning, with two spaced intervention times and with adequate protection according to Internal Protocol.
  • Appropriate and specific procedures for washing bed linen and towels.
  • The guest has the possibility to choose whether or not to have daily cleaning in their accommodation unit.
  • Cleaning kits will be available if the guest wishes to ensure the cleaning of their own accommodation unit, so that they do not have staff accessing it during the stay.
  • Bed linen and towels will be available to be delivered to the guest along with specific bags for the placement of used clothes, if the guest wishes to personally replace them so that they do not have staff accessing the accommodation unit during the stay.
  • All physical informative documents have been removed from the accommodation units and will be accessible via online platform available after check-in.
  • Washing and disinfection of the surfaces where employees and guests circulate in accordance with the Internal Protocol and the Cleaning Plan.
  • Increased frequency in the hygiene of common areas, surfaces and objects of common use (including counters, door handles, elevator buttons, switches, pens, payment terminals, etc.) as defined in the Internal Protocol.
  • Air renovation of the rooms and enclosed spaces made regularly.
  • Alcohol gel solution dispensers are available to guests in different areas of the units.
  • Opening of all possible doors in public areas in order to reduce contact with door handles.
  • In the sanitary facilities provision of equipment for hand washing with liquid soap and paper wipes.
  • Lifts can only be used simultaneously by guests staying in the same accommodation unit.
  • The living areas were reorganized in order to maintain the necessary social distancing.
  • Disinfection performed as defined in Internal Protocol.
  • Opening and closing times strictly respected in order to be able to properly sanitize the space.
  • Reorganized sunbeds to maintain safety clearance.
  • Control of chlorine levels carried out by automatic equipment, which will enforce the maintenance of the maximum levels allowed by law.
  • Disinfectant and disposable wipes are available to guests through the guard so that they can disinfect the sunloungers before use.
  • Suppliers of goods do not access the interior of the hotel units, being restricted to a defined place at the loading dock and always using the necessary protective equipment, namely mask and gloves.
  • The procedures for receiving and storing goods have been reorganized and adapted to the new reality.
  • All communication with suppliers through non-face-to-face means is privileged.
  • All our suppliers are subject to evaluation and control under our Hazard Analysis and Critical Point Control (HACCP) system.

BARS & RESTAURANT

  • The hygiene procedures were reinforced and adapted to the new reality according to the Internal Protocol and Hygiene Plan.
  • The circulation of guests and team members inside the restaurant is made with protective mask.
  • All seasonings and condiments are available in united format and at the request of the guest, or will be served by a staff member.
  • Dishes usually made in show cooking, are now made in the kitchen and displayed in the buffet by a team member.
  • The buffets are protected and are served by a staff member.
  • Drinks are served by a staff member, and there is no self service on the part of the guest.
  • The layout of the tables was reorganized in order to maintain the security distance.
  • In places where this is possible, the cups are disposable with single use.
  • The tables are completely clean without any prop on top of them and the cutlery individually packaged and delivered directly to the guest.
  • The tables are completely clean without any prop on top of them and the cutlery individually packaged and delivered directly to the guest.
  • The buffet of snacks has been transformed into a point of take away.
  • Bars and Restaurants for guests’ exclusive use.

COMMON AREAS

  • Craft shows and other items will not be held.
  • The multipurpose court can only be used simultaneously by guests staying in the same accommodation unit and subject to prior booking.
  • Fitness Room will be closed until further notice.
  • The massage service will work adapted to the new safety rules and with mandatory prior appointment.
  • Kids Cub remains in operation adapted to the new safety rules, with reduced maximum capacity, shifts and mandatory prior appointment.

ENTERTAINMENT

  • The entertainment programme was reviewed and adapted to maintain the necessary social distancing.
  • The entertainment programme was reviewed and adapted to maintain the necessary social distancing.
  • The entertainment programme was reviewed and adapted to maintain the necessary social distancing.

BAR

  • The hygiene procedures of the Pool Bar were reinforced and adapted to the new reality according to the Internal Protocol and Hygiene Plan.
  • The bar menu is accessible via an online platform available after check in.
  • Bar for guests’ exclusive use.

COMMON AREAS

  • Jacuzzi and Fitness Room will be closed until further notice.

BARS & RESTAURANT

  • The hygiene procedures were reinforced and adapted to the new reality according to the Internal Protocol and Hygiene Plan.
  • The circulation of guests and team members inside the restaurant is made with protective mask.
  • All seasonings and condiments are available in united format and at the request of the guest, or will be served by a staff member.
  • Dishes usually made in show cooking, are now made in the kitchen and displayed in the buffet by a team member.
  • The buffets are protected and are served by a staff member.
  • Drinks are served by a staff member, and there is no self service on the part of the guest.
  • The layout of the tables was reorganized in order to maintain the security distance.
  • In places where this is possible, the cups are disposable with single use.
  • The tables are completely clean without any prop on top of them and the cutlery individually packaged and delivered directly to the guest.
  • The tables are completely clean without any prop on top of them and the cutlery individually packaged and delivered directly to the guest.
  • Cash payments are only allowed at reception. In the bars and restaurant the payment methods available are: credit and debit card or account closure in the apartment.
  • Menus are accessible through an online platform available after check-in.
  • The take away service from the pool bar is available from 10:00 to 18:00.
  • Table reservation is mandatory at the Pool Bar for the snacks service.
  • Bars and Restaurants for guests’ exclusive use.

COMMON AREAS

  • The tennis court can only be used simultaneously by guests staying in the same accommodation unit and subject to prior booking.
    The hydromassage system of the outdoor swimming pool is disabled.

ENTERTAINMENT

  • There will only be evening entertainment taking place at the Falésia Bar.
  • The evening entertainment shows will take place without contact with guests.
  • measures subject to change and updates without notice.
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