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#SafeTogether

OUR COMMITMENT: HEALTH AND SAFETY

Following the COVID-19 pandemic and given the need for a rigorous response to the requirements and procedures that the current situation continues to require, at 3HB Hotels we have prepared our units with all necessary prevention and control measures to ensure the maximum safety and well-being of our guests, staff and partners.

That is why we continue to proudly display the Clean & Safe Stamp of Turismo de Portugal in all our units:

  • 3HB Clube Humbria
  • 3HB Golden Beach
  • 3HB Falésia Garden
  • 3HB Falésia Mar
  • 3HB Faro
  • 3HB Guaraná

Those who know us know that cleanliness and hygiene, from accommodation units to catering, has always been one of our top priorities, as recognised by the HACCP Certificate (Hygiene and Food Safety) Gold ForeSee Food Safety assigned to several of our units. With this concern always in mind, but also keeping the focus on the primary objective of ensuring that our guests make the most of their stay, we have followed the guidelines of National Authority of Health (DGS – Direção-Geral da Saúde), World Health Organization and the Clean & Safe Stamp of Turismo de Portugal to adjust our procedures and facilities to the current reality and its requirements.

Because each of our units has its own characteristics and particularities, our measurements have been properly adjusted to the reality of each unit. We now share with you a summary of the general and specific measures defined and implemented, a summary of the the commitment we make to you!

  • We are committed to maintain the usual friendliness, quality and professionalism, while fulfill and enforcing all necessary measures for the safety of our team, guests and partners.
  • We have developed our Internal Protocol and Contingency Plan for the COVID-19 outbreak.
  • We have created an online platform for digital consultation of all the necessary information, accessible to all guests within the different units.
  • We have stock of suitable cleaning materials according to our hygiene plan.
  • We have stock of suitable cleaning materials according to our hygiene plan.
  • We have created specific signage in order to facilitate movement in the new defined circulation circuits.
  • We have a specific location to isolate people who may be detected as suspected cases or confirmed cases of COVID-19, with all the conditions required for this purpose and with the proper decontamination plan for suspicious or positive cases.
  • We always have at the service a team member responsible for triggering the procedures in case of suspected infection.
  • All our units have obtained the “Clean & Safe” stamp from Turismo de Portugal.
  • All our team members use during the service the necessary equipments for individual protection for each activity, namely protective masks, and comply with the standards of social distancing, hand hygiene and respiratory etiquette having received specific training for this purpose, namely on:
    • Internal Protocol regarding the COVID-19 Outbreak;
    • How to comply with basic infection prevention and control measures in relation to the COVID-19 outbreak, namely hand hygiene procedures, respiratory etiquette and social conduct;
    • How to comply with daily auto-monitoring to evaluate temperature, verify cough or difficulty in breathing;
    • How to comply with the guidelines of the National Health Entity regarding surface cleaning and laundry treatment.
  • All internal procedures have been reviewed and adapted to the new reality of virus prevention and control.
  • We count on all our guests to enjoy their stay to the fullest, respecting and complying with the rules of social distancing, hand hygiene and respiratory etiquette.
  • We provide all guests in each of the units and on the internal online platform the following information:
    • How to comply with basic infection prevention and control measures in relation to the COVID-19 outbreak;
    • Internal Protocol regarding the COVID-19 Outbreak;
  • Use of mandatory protective mask in all enclosed spaces.
  • At check-in, a protective mask will be provided if the guest does not bring one with them. Mask/gloves kits will also be available for purchase.
  • The counter has been reorganized in order to be possible to comply with the social distancing rules, both between guests and between guests and staff.
  • Implementation of the online check-in service to reduce the time of in-person check-in.
  • All necessary information about the units is available through an online platform sent to the guest after check-in.
  • Check-out time is until 11:00 am and check-in time from 04:00 pm in order to be operationally possible to ensure that new cleaning procedures are done safely.
  • The cleaning procedures have been reorganized and adapted to the new needs.
  • Specific measures for changing bed linen and cleaning, with two spaced intervention times and with adequate protection according to Internal Protocol.
  • Appropriate and specific procedures for washing bed linen and towels.
  • All physical informative documents have been removed from the accommodation units and will be accessible via online platform available after check-in.
  • Washing and disinfection of the surfaces where employees and guests circulate in accordance with the Internal Protocol and the Cleaning Plan.
  • Increased frequency in the hygiene of common areas, surfaces and objects of common use (including counters, door handles, elevator buttons, switches, pens, payment terminals, etc.) as defined in the Internal Protocol.
  • Air renovation of the rooms and enclosed spaces made regularly.
  • Alcohol gel solution dispensers are available to guests in different areas of the units.
  • In the sanitary facilities provision of equipment for hand washing with liquid soap and paper wipes.
  • Disinfection performed as defined in Internal Protocol.
  • Opening and closing times strictly respected in order to be able to properly sanitize the space.
  • Control of chlorine levels carried out by automatic equipment, which will enforce the maintenance of the maximum levels allowed by law.
  • Disinfectant and disposable wipes are available to guests through the guard so that they can disinfect the sunloungers before use.
  • Suppliers of goods do not access the interior of the hotel units, being restricted to a defined place at the loading dock and always using the necessary protective equipment, namely mask and gloves.
  • The procedures for receiving and storing goods have been reorganized and adapted to the new reality.
  • All communication with suppliers through non-face-to-face means is privileged.
  • All our suppliers are subject to evaluation and control under our Hazard Analysis and Critical Point Control (HACCP) system.

BARS & RESTAURANT

  • The hygiene procedures were reinforced and adapted to the new reality according to the Internal Protocol and Hygiene Plan.
  • The circulation of guests and team members inside the restaurant is made with protective mask.
  • All seasonings and condiments are available in individual format and at the guest’s request.
  • Buffet available, with disinfectant dispensers on site.
  • In order to reduce the number of guests simultaneously within the restaurant, the service can be done in shifts at times to be defined with mandatory prior appointment.
  • Buffet snacks with take away option available.

COMMON AREAS

  • Multipurpose court subject to prior reservation.
  • Fitness room in operation, maintaining the distance between guests.
  • Massage service adapted to the new safety rules and with mandatory prior reservation.
  • Kids Club in operation, with use subject to availability.

ENTERTAINMENT

  • The entertainment programme was reviewed and adapted to maintain the necessary social distancing.
  • Activities that include physical contact will not be performed.
  • The evening entertainment shows will be held exclusively on stage and without contact with guests.

BAR

  • The hygiene procedures of the Pool Bar were reinforced and adapted to the new reality according to the Internal Protocol and Hygiene Plan.
  • The bar menu is accessible via an online platform available after check in.
  • Bar for guests’ exclusive use.

COMMON AREAS

  • Jacuzzi and fitness room in operation, keeping the distance between guests.

BARS & RESTAURANT

  • The hygiene procedures were reinforced and adapted to the new reality according to the Internal Protocol and Hygiene Plan.
  • The circulation of guests and team members inside the restaurant is made with protective mask.
  • Todos os temperos e condimentos estão disponíveis em formato unidose a pedido do hóspede.
  • Buffet disponível, com dispensadores de desinfetantes no local.
  • In order to reduce the number of guests simultaneously within the restaurant, the service can be done in shifts at times to be defined with mandatory prior appointment.
  • Menus are accessible through an online platform available after check-in.
  • The take away service from the pool bar is available from 10:00 to 18:00.

COMMON AREAS

  • Tennis court subject to prior reservation.

ENTERTAINMENT

  • There will only be evening entertainment taking place at the Falésia Bar.
  • The evening entertainment shows will take place without contact with guests.
safe_travels_seal

Did you know that Portugal was the 1st country in europe to get the “Safe Travels” badge recognizing our commitment with providing safety to all?

And that companies recognized with the Clean & Safe stamp, like us, are also recognized as SAFE TRAVELS Companies?

  • measures subject to change and updates without notice.
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