On April 14th 2016 the European Parliament approved the general Data Protection Regulation (RGPD), which replaced the previous Directive 95/46/EC transposed into the Portuguese legal order in Law No. 67/98 of 26 October, that still in force.
This regulation, which effective application will be on May 25th 2018, aims to harmonize the laws that rules this matter in the EU countries, but above all create a new awareness and approach to the way in which data are seen and treated.
At 3HB Hotels, our main goal is to make available to all guests who contact us and visit, from the moment of first contact by phone or email to check-out, a quality service and a memorable holiday.
With this objective in mind, we are committed to preserve the privacy, integrity and security of personal data that our guests, employees, and all users who contact us, share with us.
TERMS USED AND DEFINITIONS
Guest/Customer – someone who makes a reservation, stays housed or uses any of the services of our hotel units.
User – Someone who asks us for a quote or places an issue through our website, personally, by letter, phone, email, participates in a pastime organized by us or uses the Wi-Fi services offered in our properties, but is not a Guest/customer of ours.
'3HB', '3HB', 'we', 'our' – refers to the company '3HB Hotels & Resorts Single-Personal LDA', brand 3HB Hotels and all associated hotel units.
Personal data - It is the data used to identify a person: "An identifiable person can be identified directly or indirectly (...), including by reference to an identifier, e.g. name, identification number, data from Location or identifier on-line, or to one or more specific elements of your physical, physiological, genetic, psychological, economic, cultural or social identity."
Special categories of personal data – special categories of personal data which reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, genetic data, biometric, health, Sexual life or sexual orientation of a person.
Data controller – will be a natural or collective person, a public or private entity, agency, institution or any other body that decides how and why the data is processed. Therefore, a physical or legal person who, in isolation or in conjunction with others, determines the purposes and means of processing personal data.
Data processor – shall be a natural or collective person, a public or private entity, agency, institution or any other body which treats personal data on behalf of the Controller of these (subcontractor). That is, the one that processes personal data on behalf of the Controller.
Consent – Manifestation of will, free, specific, informed and explicit, whereby the data subject accepts, by means of an unequivocal declaration or positive Act, that personal data relating to him are the object of treatment.
Processing of personal data – any type of operations performed on personal data. Examples include: the collection, registration, organization, structuring, conservation, adaptation or alteration, recovery, consultation, use, dissemination by transmission, dissemination or any other form of availability, comparison or interconnection, The limitation, deletion or destruction.
WHO IS RESPONSIBLE FOR HANDLING YOUR PERSONAL DATA?
The entity responsible for the treatment of your data is 3HB HOTELS & Resorts Unipessoal LDA with address in Urbanização Quinta do Milharó, Escritório Central - Albufeira, registered in the Conservatória do Registo Comercial of Albufeira with the Fiscal Identification Number 513913378.
While responsible we promote the confidentiality and privacy of your personal data, ensuring your protection and proper use in accordance with the reason why they were made available to us and based on the terms defined in this policy.
3HB HOTELS – Who are we?
3HB Hotels is the brand used by different legal entities which are associated with the properties in activity under this trademark:
– 3HB Clube Humbria
– 3HB Golden Beach
– 3HB Falésia Mar
– 3HB Falésia Garden
– 3HB Collection Faro
HOW WE COLLECT AND TREAT YOUR PERSONAL DATA?
We will collect your personal information when you make it available to us by telephone, email, through our website, reservation platforms, through application form or in person.
The personal data we collect is:
Legal basis for data processing: We will use your personal data only in accordance with the strictly necessary for the services we provide and in accordance with the legal requirements.
The legal bases that support our data collection and treatment are as follows:
For what purpose do we treat the personal data of our guests/customers, users, employees or candidates?
The given consent can always be withdrawn at any time through contact for the data available in the point ‘HOW DO I GET MORE INFORMATION ABOUT DATA PROTECTION AND CONTACT THE DATA PROTECTION OFFICER?’.
WHY DO WE TREAT YOUR DATA?
We treat different types of data according to your relationship with us, namely:
We will use your personal data only in accordance with the strictly necessary for the services we provide and in accordance with the legal requirements. The legal bases that support our data collection and treatment are as follows:
We will only treat special categories of data when it is necessary under your relationship with us. Under any circumstances, we will only take care of these special categories of data based on one of the following fundamentals:
HOW LONG DO WE KEPT YOUR DATA?
We retain your personal data only for the period that is strictly necessary for the continuation of the purposes that motivated your collection.
There are legal requirements that require us to keep the data for a minimum period of time. Thus, and where there is no specific legal requirement, the data shall be stored and retained only for the minimum period necessary for the purposes which motivated its collection or subsequent treatment or, for the period of time authorized by the Responsible entity, after which they will be eliminated.
WHICH ARE YOUR RIGHTS?
You have the right to request access to your personal data, as well as its rectification or deletion, the limitation of treatment or to oppose treatment, as well as the right to data portability.
To exercise any of these rights, can you send us your request, using the contacts indicated on the point ‘HOW DO I GET MORE INFORMATION ABOUT DATA PROTECTION AND CONTACT THE DATA PROTECTION OFFICER?’.
TO WHOM DO WE COMMUNICATE YOUR DATA AND WHY?
The provision of our services and the availability of information requested to us may imply the communication of your personal data to other entities, such as:
Except in the context of compliance with legal obligations, in no event shall personal data be communicated to third parties in addition to the situations already mentioned.
HOW DO WE PROTECT YOUR DATA?
The security of your data is very important to us, so we use the appropriate technical and organizational means taking in consideration the nature of the data treated in order to protect your personal data and prevent unauthorized access, disclosure, loss or destruction.
Some examples of these measures includes:
The procedures required to deal with suspected personal data violations are also included in order to be able to notify the holders of the affected personal data as well as the applicable regulatory authority during the necessary periods.
What are cookies? Cookies are small text files stored in your computer via the Internet browser, storing only information related to user preferences (generic information), not including the user's personal data.
The cookies we use on our website observe the principles of anonymity and confidentiality and have the sole purpose of recognize the user, not being used in any case to collect information that identifies the user, nor for direct marketing purposes.
Cookies helps our website to recognize the user's device in the next visit.
What are cookies for? Cookies serves to help determine the usefulness, interest and number of uses of our website, allowing for faster and more efficient browsing, eliminating the need to repeatedly introduce the same information.
What kind of cookies are used on our website? The cookies used have different functions and are distinguished in the following terms:
Cookies may be:
How to manage Cookies? All Internet browsers allow the user to accept, refuse, or delete cookies, namely by selecting the appropriate settings in the respective Internet browser.
We can make changes to this policy at any time and without notice. The changes will be effective after publication on our website.
HOW TO GET MORE INFORMATION ABOUT DATA PROTECTION AND CONTACT THE DATA PROTECTION OFFICER?
For the exercise of any type of rights of data protection and privacy or for any clarification concerning the topics of data protection, privacy and information security, our guests/customers, users, employees and candidates may contact the Data Protection 0fficer through the following email
For any other questions the following general data may be used:
+351 289 003 033
Apartado 629, 8200-998 Albufeira, Portugal
Just for you!